Rated 4 out of
5
by
RenatoS from
Bom, moderno mas com alguns pontos por evoluir
Bem localizado para quem tem que estar na Barra ou ir ao Riocentro. Instalações modernas e preço honesto. Apresentou algumas falhas com o complexo (Resid Inn e Courtyard - mesmo edifício) cheios. Experiência de check-in extremamente demorada. alguns temas de fila no café da manhã, demora em arrumar mesas e repor alguns alimentos. De resto, equipe simpática, bem intencionada, que quer genuinamente ajudar. Pretendo retornar, mas na esperança de que as flahas que vi não se repitam.
Date published: 2019-04-21
Rated 4 out of
5
by
Anonymous from
LEAD - JEUNESSE ABRIL/19
em termos gerais a experiencia foi Espetacular apesar do pouco tempo de estadia.
Gostaria de receber promoçoes para estadias em outras datas para visitar o Rio de Janeiro.
Date published: 2019-04-18
Rated 3 out of
5
by
Disappointed from
Not the epitome of customer service
The property is clean, well maintained and convenient (almost) within walking distance of the nearby Rio Centro convention centre. Staff are polite and trying to be helpful, but often constrained by circumstances beyond their control. For other than Rio Centro related stays the location is rather quiet and remote.
Disappointments that management should address:
- Check in time is quite properly advised as 3pm. However for really early arrivers management should try to ensure they get first service of rooms becoming free. I arrived at 8 am and got my suite at 2.30 pm. In the meantime plenty of later arrivers had been checked in. My recompense? A complimentary 500ml bottle of water!
- At breakfast the egg station serviced by a single chef is rammed and so one queues for ages just to place an order. Also stuff such as juices, etc. run out and it takes a long time for them to be replenished.
- I was advised on check in that the pool is open from 8am to 8pm daily. Disappointing for someone staying on business who is likely to be out of the hotel for most of the time in between. However EVERY MORNING at 8 when I turned up the pool door was locked. When I called down sometimes the receptionist said the pool doesn't open until 10 am, but eventually a security person was sent to unlock the door. There were rarely towels available in the pool area in the morning so I had to resort to taking my own from my room. Simply annoying and unnecessary!
Date published: 2019-04-09
Rated 5 out of
5
by
Anonymous from
Excelente
Quarto espaçoso, cama confortável, cafe da manha muito bom, atendimento espetacular.
Date published: 2019-03-31
Rated 4 out of
5
by
NDJ from
Execelente relação Qualidade Preço Localização
Hotel e serviços acima da média Cafe apenas razoavel
Date published: 2019-03-28
Rated 5 out of
5
by
Anonymous from
Maravilhosa
Maxima tudo de primeira qualidade
Date published: 2019-03-28
Rated 5 out of
5
by
Garcia from
SHOW
Nunca fui hospedado em um hotel com uma equipe de profissionais tão competentes. PARABÉNS!!!
Date published: 2019-03-13
Rated 5 out of
5
by
GJunior from
Chic mas distante de tudo
Ótimo hotel, tudo muito elegante, mas existia vazamento de água do piso do box do banheiro, para o piso do quarto, o que ocasionou muito incômodo pois molhava o quarto e nossos pés/meias.
Date published: 2019-03-11